Scope
What is included, and what is not.
Read this before you sign anything. It is the same for every shop.
Included
- The deployment itself, done for you on your existing phone number
- The message copy, written for residential HVAC and your service area
- The standard automations: text-back, booking, reminders, and a review request the day after each appointment
- Async support by email, answered inside two business days
- A monthly group office hours video call for general questions. The recording goes only to current clients, and anything about your own account goes through email support.
- Phone, text and AI usage up to your tier's monthly allowance. A peak month that runs past it is billed at cost and itemized on your monthly report.
- The monthly one-page report on calls caught, conversations answered, appointments booked, reviews requested and received, plus an estimated value of recovered work based on the average job value you gave at signup
Not included
- Custom pipeline stages built for one shop
- Custom reporting or bespoke dashboards
- Changes to the underlying automation logic
- Integrations with existing field software
- Cleaning up your customer list. I import what you send me, I do not rebuild it.
- Ad management of any kind
- Website design, hosting or content work
- Phone or text support once you are a client, since support runs by email so every request is written down
Why the line sits there
The system gets deployed the same way every time. That is the whole reason the price is what it is and the reason you get an answer inside two business days instead of two weeks. Every exception carved out for one shop has to be paid for somewhere, in slower replies and a higher monthly number.
If you want custom pipelines, custom reports, or someone to wire this into the software you already run, that is real work and it deserves real attention. You are genuinely better off with an agency that charges four times this and staffs for it. I will tell you that before you pay me anything.
Support
Send a support request.
Current clients only. Answered inside two business days, in the order received.