Terms of service

Who this agreement is with

These terms are between you, the contractor or business signing up, and Salvador Operations LLC, a DuPage County, Illinois business. By submitting a form on this site, paying a setup fee, or using the system, you are agreeing to what is below.

What you are buying

The service is described in full on the scope page: what is included and what is not. These terms do not repeat that list. If there is ever a conflict between something said in a sales conversation and what is written on the scope page, the scope page controls.

In short, this is a missed-call text-back and follow-up system installed on your existing business phone number, offered at three tiers. Core catches the call and books the easy ones. Pro works the people who contacted you, including ninety days of follow-up when they do not book. Scale works the people you have already served through reminders, cancelled and no-show appointment follow-up, and a monthly call list. Each tier has a one-time setup fee and a monthly fee that includes phone, text and AI usage up to a set allowance. There is no term contract. Service runs month to month after setup.

Fees and payment

The setup fee is due before work begins and is not refundable once the build starts, regardless of tier.

The monthly fee is billed in advance, by Stripe, to the card on file. Card details never reach this site or me directly.

The first monthly charge is 14 days after the setup payment.

If a payment fails, you have a 5-day grace period before the system is paused. There is no late fee and no interest, and service resumes the same day payment clears.

Your monthly fee includes phone, text and AI usage up to the allowance for your tier, stated on your order form. Usage above the allowance is billed at cost, meaning what the phone, text and AI providers charge me with no markup, on your next monthly invoice and itemized on your monthly report. Unused allowance does not roll over.

Your monthly rate can change with 30 days' written notice by email, with the new rate applying to your next billing cycle.

The $97 missed-call report

The report fee is due at the time you submit the request form.

If you move forward with a paid tier within 60 days of receiving your report, the $97 is credited against your setup fee.

If you do not move forward, you keep the report and everything in it. The $97 itself is not refundable. You are paying for the seven test calls and the write-up, which are delivered either way.

Term and cancellation

After the setup fee, service is month to month. There is no long-term contract and no early termination fee.

To cancel, notify me in writing by email at least 14 days before your next billing date. Service continues, and you are billed, through the end of the current paid period. There are no partial-month refunds.

I can end service for non-payment, after the grace period above, or for misuse of the system, including sending anything that violates SMS and texting law. That comes with 7 days' written notice, except in cases of a clear legal violation, which can be immediate.

Text messaging and carrier compliance

The system texts on your behalf from your existing business number, but the number itself, and your relationship with your phone carrier, remain yours. I do not take over your phone account.

Setup depends on A2P 10DLC carrier registration, a process every legitimate business-texting provider has to go through and that neither of us controls the timeline for. Delays in carrier approval are not a breach of this agreement by either party.

STOP-request compliance is automatic and required by law under the TCPA. Anyone who replies STOP is removed from messaging, and neither of us can override that.

You are responsible for making sure the messages sent under your business name comply with applicable law and do not misrepresent your business. I build and configure the system. You are the business actually operating under the number.

What this service is not

This is not custom software development. I do not build one-off features, and requests for custom workflows are outside the scope of this agreement.

I do not take support calls. Support requests go through the scope page form in writing, answered inside two business days.

This service does not replace your dispatch, invoicing, or CRM software. It sits in front of it. Booked appointments land on the calendar in the system I set up, and it does not connect to your field software.

Your responsibilities

Give accurate information when signing up, including advertised phone numbers, average job value, and business name. The system is only as good as what it is told.

Keep your own phone service and Google Business Profile access active and in good standing. If either lapses, the system may not function, and that is outside my control.

You are responsible for how your team responds to the leads and bookings the system generates. I catch and route the call. Closing the job is still on you.

Disclaimers and limitation of liability

The service is provided as is. I do not guarantee a specific number of recovered calls, bookings, or dollar amount. The report and the calculators on this site are estimates based on your own inputs, not promised outcomes.

Neither party is liable for indirect, incidental, or consequential damages, including lost profits or lost jobs, arising from use of the service.

Total liability is capped at fees paid in the preceding 3 months.

Ownership

I own the system, templates, and automation methodology used to run your service. You are licensed to use it while you are an active customer, not buying the underlying build.

You own your own customer data, call logs, and business information. If you cancel, I will delete your data within 30 days unless you ask me to export it first.

Governing law

These terms are governed by the laws of the State of Illinois. Any dispute is handled in DuPage County, Illinois.

Changes to these terms

I can update these terms as the business changes. Changes take effect 14 days after posting, and continued use of the service counts as acceptance.

Questions

Email xavier@salvadoroperations.com or call (630) 274-8585. It comes to one person.